1. Our Return Policy

At Ravertonix™, we want customers to feel confident when purchasing coffee-brewing accessories and lifestyle products through our online store.

If you are dissatisfied with a purchase, receive an incorrect item, or encounter a problem with your order, please contact our customer-service team to request assistance.

Our proposed standard return window is 30 calendar days from the date of delivery for eligible change-of-mind returns, subject to confirmation of this business policy before publication.

Any statutory return, cancellation, or consumer-remedy rights provided by applicable law remain unaffected by our standard return conditions.

2. Eligibility for Returns

To qualify for a standard change-of-mind return, the item should generally meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused and remains in resalable condition.
• The original packaging is retained where reasonably possible.
• All supplied accessories and components are included.
• Proof of purchase or an identifiable order number is available.
• The item has not been damaged through misuse, improper care, or unauthorized modification after delivery.

Eligibility for damaged, defective, incorrect, or materially misdescribed products is assessed separately in accordance with applicable consumer-protection law.

3. How to Request a Return

1. Contact customer support. Email service@ravertonix.com with your order number, the item you wish to return, and the reason for your request.
2. Provide supporting information. Our team may request photographs or further details to evaluate the return.
3. Wait for return instructions. If your return is approved, we will provide the applicable return address and shipping guidance.
4. Package the product carefully. Include the necessary components and protect the item against avoidable damage during return transit.
5. Retain shipping proof. Keep your shipping receipt and tracking number where available until the return is resolved.
6. Allow inspection. Once the item is received, it may be checked against the return requirements before a refund or other resolution is confirmed.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what was ordered, please notify us as soon as reasonably possible.

Provide your order number, a description of the problem, and photographs of the product and packaging when available.

Our customer-care team will review the circumstances and explain the available resolution. Depending on the nature of the issue and applicable law, solutions may include:

• Providing an appropriate replacement product.
• Supplying missing components where possible.
• Offering a partial refund when agreed and appropriate.
• Arranging a return and refund.
• Providing another remedy required by applicable consumer law.

For confirmed nonconforming products, responsibility for reasonable return costs will be determined in accordance with applicable law and the resolution provided.

5. Non-Returnable or Ineligible Items

Certain products or circumstances may not qualify for discretionary change-of-mind returns, where permitted by law.

These may include:

• Items that have been materially used or altered after delivery.
• Products damaged through improper handling or care.
• Products with missing accessories or components that materially affect resale.
• Specially customized or personalized products where legally exempt.
• Products excluded by applicable legal exceptions, where those exceptions are valid.

These restrictions do not override mandatory rights relating to defective, incorrect, unsafe, or misdescribed goods.

6. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated in writing or required by applicable law.

For confirmed damaged, incorrect, or defective products, return transportation arrangements and cost responsibility will be determined in accordance with applicable consumer protections.

If a return is approved, our customer-care team will explain the relevant shipping arrangements before the item is sent.

Customers should not send unapproved returns or use an unconfirmed return address.

7. Refund Processing

Once an approved return has been received and inspected, or another refund resolution has been authorized, we will determine and communicate the applicable refund amount.

Approved refunds are normally directed to the original payment method where technically available.

After a refund is initiated, the processing period depends on the financial institution, card issuer, or payment provider.

Refunds for original shipping costs, return postage, and other charges will be handled according to applicable law and any specific written agreement reached during the return process.

If you believe an approved refund has not been received within the payment provider's normal processing period, please contact the payment provider and our customer-care team.

8. Exchanges

Product exchanges depend on inventory availability, shipping arrangements, and the condition of the item concerned.

We may recommend returning an eligible item and placing a new order for a different product or variation.

If an exchange is required as a remedy for a faulty or incorrect item, the relevant consumer-protection requirements will be respected.

9. Order Cancellation

Customers wishing to cancel an order should contact service@ravertonix.com as soon as possible after purchase.

We will review whether cancellation is possible based on the current order status. Once an item has entered shipping preparation or has been dispatched, stopping the shipment may not be operationally possible.

Where cancellation is approved, eligible payments will be refunded through the available payment channels.

Mandatory legal cancellation rights remain in effect regardless of the operational stage of the order.

10. Consumer Rights

Nothing in this policy is intended to restrict any legal rights or remedies that customers cannot waive under the laws applicable to their purchase.

Where a legal obligation provides a longer return period, additional refund rights, or specific remedies for nonconforming products, the relevant mandatory requirements take precedence over conflicting discretionary policy terms.

11. Contact Our Customer Care Team

For return, refund, exchange, or cancellation requests, please use the official contact details below.

Email: service@ravertonix.com

Phone: +86 18665849429

Please include your order number and a brief description of the issue. For damaged or incorrect products, attach clear photographs where available.