1. Introduction

This Privacy Policy describes how Ravertonix™ ("Ravertonix," "we," "us," or "our") collects, uses, discloses, and handles personal information when you access ravertonix.com, purchase our products, contact customer support, or otherwise interact with our online store.

Ravertonix™ and ravertonix.com are owned and operated by Xiamen Yang'ai Trading Co., Ltd., with business owner Chen Jiajun.

By using our services, you acknowledge this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will seek it separately.

2. Information We Collect

Information You Provide

When you shop, create an account where available, subscribe to communications, or contact us, we may collect your name, email address, telephone number, billing address, shipping address, purchase details, preferences, and the content of communications you send to us.

Order & Transaction Information

We collect information needed to process and manage orders, including purchased items, order amounts, transaction status, delivery instructions, and refund records.

Payment credentials may be collected and handled directly by the payment services used during checkout. We may receive limited payment-related data, such as transaction references, payment status, and masked card information, rather than complete card credentials.

Device & Usage Information

When you interact with our website, we and authorized service providers may collect technical information such as IP address, browser type, device identifiers, operating system, viewed pages, referral information, approximate location, and interaction or cookie data.

Information From Other Parties

We may receive information from payment processors, fulfillment providers, shipping carriers, fraud-prevention services, analytics tools, and other service partners where reasonably needed to manage transactions or support store operations.

3. How We Use Personal Information

Depending on the circumstances and applicable law, personal information may be processed to:

• Accept, process, fulfill, and manage customer orders.
• Communicate about purchases, shipment status, cancellations, returns, and refunds.
• Respond to customer questions and provide after-sales assistance.
• Maintain and improve website performance, navigation, and functionality.
• Detect suspicious transactions and help prevent unauthorized activity.
• Comply with accounting, taxation, legal, and regulatory obligations.
• Maintain business records and resolve disputes.
• Understand store performance and customer experience through analytics.
• Send marketing communications where permitted by law and customer preferences.

For users subject to privacy laws requiring a specific lawful basis, processing may rely on contractual necessity, legitimate interests, legal obligations, or consent, as appropriate to the activity.

4. When We Share Information

We may disclose relevant information to service providers and partners supporting the operation of our website and fulfillment of customer orders.

E-commerce Infrastructure

Our store operates using Shopify and associated commerce infrastructure, which may process data as described in applicable platform documentation and privacy notices.

Payment Providers

Payment processors, financial institutions, and fraud-prevention services may receive information necessary to authorize payments, manage refunds, investigate disputes, and reduce payment risk.

Fulfillment & Logistics

Warehouses, fulfillment partners, delivery carriers, and customs-related service providers may receive details required for packaging, dispatch, delivery, and shipment support.

Technical & Business Services

Website hosting, communication services, customer-support systems, analytics providers, and security vendors may process data under relevant contractual arrangements.

Legal & Business Circumstances

Information may be shared where legally required, in response to valid legal processes, to protect lawful rights, or in connection with a legitimate business restructuring subject to applicable protections.

We do not describe every disclosure of data as a sale. Some advertising or analytics practices may qualify as a "sale," "sharing," or targeted advertising under particular privacy laws; relevant opt-out rights will be honored where they apply.

5. Cookies & Similar Technologies

Cookies and similar technologies may be used to maintain shopping cart functionality, remember preferences, support security checks, measure website performance, and provide relevant content.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising technologies, may depend on the services enabled and your privacy choices.

You may be able to manage cookies through your browser settings or through privacy controls displayed on the website. Blocking certain technologies can affect shopping cart, account, or checkout functionality.

Where applicable law requires consent before optional cookies are placed, we will use the relevant consent-management mechanism.

6. Marketing Communications

If you subscribe to marketing communications or otherwise permit us to contact you for promotional purposes, we may send information about products, new collections, or store updates.

You may unsubscribe from promotional emails using the link in an eligible marketing message or by contacting service@ravertonix.com.

Operational messages relating to an order, payment, shipment, or customer-service request are different from promotional messages and may still be sent where necessary.

7. International Data Transfers

Ravertonix™ serves customers through online services that may involve providers, systems, and business operations located in different countries.

Your information may therefore be processed outside your country of residence, including in jurisdictions with different privacy rules. When required by applicable law, appropriate contractual, organizational, or technical safeguards will be used.

8. Data Retention

Personal information is retained for periods reasonably needed to provide our services, complete transactions, maintain legitimate business records, investigate concerns, and meet legal obligations.

Retention periods vary according to the type of information, its purpose, applicable accounting or legal requirements, and the need to resolve disputes or protect against fraud.

When information is no longer needed, we will delete, anonymize, or otherwise handle it in accordance with applicable law and available technical capabilities.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to personal information, correct inaccurate data, request deletion, object to certain processing, restrict use, receive portable data, or withdraw consent where processing depends on consent.

You may also have rights to opt out of certain direct marketing, targeted advertising, or data-sharing activities. Not every right applies to every processing activity or jurisdiction.

To submit a privacy request, email service@ravertonix.com with a description of your request. We may need to verify your identity before providing or modifying personal information.

If we cannot fulfill a request, we will explain the reason where required by law. You may also have the right to contact an applicable data-protection authority.

10. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, and loss.

Security measures may include controlled access, commercially available security tools, platform protections, and appropriate service-provider arrangements.

No method of internet transmission or electronic storage is entirely risk-free, and absolute security cannot be guaranteed.

11. Children's Privacy

Our products and services are not specifically directed toward children. We do not knowingly seek personal information from children in violation of applicable law.

If you believe a child has provided information to us without legally required consent, please contact us so we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links to other websites or services operated by independent parties. Their data-processing practices are governed by their own privacy notices.

We encourage you to review those notices before submitting personal information to third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business operations.

When changes are made, the current version and effective date will be displayed on this page. Where a particular change requires additional notice or consent, we will provide it in accordance with applicable law.

14. Contact for Privacy Matters

If you have questions or concerns regarding this Privacy Policy or our processing of personal information, please contact:

Xiamen Yang'ai Trading Co., Ltd.
Brand: Ravertonix™
Owner: Chen Jiajun
Website: ravertonix.com
Email: service@ravertonix.com
Phone: +86 18665849429
Address: Room 602-3-2, No. 1108 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone