Contact Us
Questions about a product, your order, or your coffee setup? Our team is here to help.
Get in Touch
Thank you for shopping with Ravertonix™. We value clear communication and want you to have an easy way to get assistance before or after making a purchase.
Whether you need help selecting a coffee accessory, checking an order, understanding delivery information, or requesting after-sales support, please use the customer-service details below.
Customer Service Email
service@ravertonix.com
Email is the recommended contact method for questions that require an order number, photographs, or other supporting information.
Customer Service Phone
+86 18665849429
International calling charges may apply. Phone availability may vary, so email is recommended for non-urgent and order-specific requests.
How We Can Help
- Product information: Questions about product features, finishes, included accessories, and general product use.
- Order assistance: Help locating an order, checking its processing status, or reviewing a purchase concern.
- Shipping information: Questions about tracking, delivery estimates, address issues, and shipping availability.
- Returns and refunds: Assistance with eligibility, return instructions, damaged items, and approved refunds.
- Payment concerns: Help identifying an order or understanding the next steps for an unsuccessful transaction.
- Privacy inquiries: Requests relating to personal information and your available privacy rights.
Before Contacting Us
To help our customer-care team understand your request, please include the most relevant information in your message.
For Order Questions
Include your order number, the email address used at checkout, and a short explanation of the issue.
For Shipping Questions
Include your order number, tracking information if available, and the delivery issue you noticed.
For Damaged or Incorrect Items
Include photographs of the product, outer packaging, and shipping label where possible, together with a description of the concern.
For Product Questions
Provide the product name or the relevant product page and explain what you would like clarified.
How Customer Support Works
- Submit your request. Email or call us using the official contact details.
- We review the information. Our team checks the details and may ask for additional information.
- We explain the next steps. Depending on the issue, we may provide guidance, order information, troubleshooting advice, or return instructions.
- We follow up when necessary. Some inquiries require confirmation from logistics partners, payment processors, or other service providers.
Response times can vary depending on inquiry volume and complexity. A fixed response deadline is not guaranteed.
Official Business Information
Ravertonix™ and ravertonix.com are owned and operated by Xiamen Yang'ai Trading Co., Ltd.
Business Owner: Chen Jiajun
Registered Business Address: Room 602-3-2, No. 1108 Jimei North Avenue, Software Park Phase III, Xiamen Torch High-tech Zone
Please do not send returns or parcels to the company address unless our customer-care team has specifically authorized that return destination.